Contact & FAQ

Tipperary, Ireland

FAQ

Payments

We accept all major credit cards with Stripe as well as PayPal. 

 

We use PayPal to process all of our payments, but if you don’t have a PayPal account, you can still use your credit card to pay in our store. 

To use your credit card simply click on ‘Complete order’

Qwik.ie is an Irish owned website so all prices are shown in Euro 

Returns

If you have received a damaged or faulty product, please send us photographic, or video proof of the damage and we will send you a new working item right away (free of charge of course).

We believe in our products and offer a 30 day No-Hassle refund policy. If you’re unhappy about your purchase, send us the product back and we’ll refund your money.

For more information about our returns policy please click here

Shipping

Shipping costs vary from product to product with most offering FREE shipping. Your shipping options can be found in the checkout section. 

The duration depends on the shipping method and the destination country. Usual shipping times are:

  • USA & Canada: 7-12 Working Days
  • Europe: 15-20 Working Days
  • Australia & New Zealand: 4-10 Working Days
  • ROW: 15-20 Working Days

Delays may occur due to Holidays and/or any unforeseen events such as floods or bad weather. Please do note as well that custom inspections can be a factor during shipment. As soon as the order ships, you will get an email with tracking information.

For more information about our shipping policy please click here

Tracking numbers are included in your shipping confirmation email.

 Alternatively, you may use below links to track down your parcel(s).

All items are subject to a handling period before they are dispatched.

99% of orders leave the warehouse within 24 hours of payment.

We will notify you by email when your items have been shipped.

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

Orders are shipped from our warehouses in Southeast Asia (Singapore, Malaysia, and China) and Europe. As our items are stored in several warehouses, your order may be shipped in separate packages.

Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 12 hours of placing the order and then we MIGHT be able to take care of it.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

Customs, Postal Services & Qwik.ie are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country. 

Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us here at Qwik.ie. For further details of charges, please contact your local customs office.

If your order is held up in customs, we suggest calling your country’s customs department directly and asking them to release your items

Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.